Shipping policy

Shipping Information

We have designed this policy to make sure you understand our shipping policies and procedures clearly. By ordering from The Luxury Lane, you accept the policies contained herein.

Shipping Costs

Please refer to the table below for a detailed breakdown of applicable charges.

Free Shipping

We offer free shipping on all orders of AED 250.00 or more.

Transit, Handling & Order Cut-Off Time

• Order handling time is 4-5 business days (Monday to Friday). 
  
• Order cut-off time will be 02:00 PM (GMT+04:00) Gulf Standard Time (Dubai)
  

Transit Times:

Shipping Delay:

There are some factors affecting shipping that are beyond our control, including

• Weather conditions
• Holiday seasons
• Errors by the shipping company

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order. You cannot exchange custom or pre-ordered pieces for other designs.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at hello@theluxurylane.me.

Change of Address

If you need to update your shipping address, please contact us at hello@theluxurylane.me or call us at +971 50 731 5102 within 24 hours of placing your order. Please note that we cannot change the shipping address once your order is in transit.

Incorrect address

If we return your order because you provided an incorrect address at checkout, you will bear the additional shipping costs.

For further inquiries:

Phone: +971 50 731 5102

Email: hello@theluxurylane.me

Support Hours: Monday to Friday: 09:00 A.M. - 05:00 P.M.