Frequently Asked Questions

Shipping

What is the delivery time for my order?

Orders are processed within 1-2 business days. Transit time will be 3-12 business days. So in total, the Delivery Time will be 4-14 business days.

Please follow our Shipping policy for more information.

How much does shipping cost?

Shipping cost is Free on orders of AED 250.00 or more.

Otherwise, the shipping charge will be:

  • United Arab Emirates: AED 25.00
  • GCC Orders: AED 95.00

Return and Refund

What is your return policy?

Due to the nature of our products, all sales are final. For hygiene and safety reasons, we do not accept returns, exchanges, or refunds once an order has been delivered.

Exceptions – Wrong or Defective Items

We only accept returns if:

  • The item delivered is incorrect, or

  • The item is defective or damaged upon arrival.

If this happens, please contact us within 24 hours of delivery at hello@theluxurylane.me , and provide photos or details of the issue. Once verified, we will arrange a replacement or refund.

What should I do if I receive a damaged product?

If your item arrives damaged, please email us at hello@theluxurylane.me within 24 hours with photos of the product and packaging. We’ll cover the return shipping and send you a replacement at no extra charge.

When will I get my refund?

Your Refund will be processed and sent to your payment method within 10 business days after accepting the return.

Do you charge any restocking fee?

No, we don't charge any restocking fee on our products.

Exchange & Cancellation

Do you accept exchanges?

We do not accept exchanges under any circumstances. We encourage you to review your order carefully before completing your purchase. Our team is always here to assist with product information or recommendations prior to ordering.

Can I cancel my order?

Yes, you can cancel your order within 1 hour of placing your order. After that the sales are final and in the processing stage.

General

Which payment methods do you accept?

You can see the Payment icons at the bottom of the website.

For more information, read our payment policy.

How can I contact you?

You can contact us through:

Phone: +971 50 731 5102

Email: hello@theluxurylane.me

Support Hours: Monday to Friday: 09:00 A.M. - 05:00 P.M.